Microcourse 33 · Level 3

Social Listening

Listen where the audience actually talks: keywords, mentions, communities, competitors and emerging topics.

Format: Microcourse · 4 lessons · Listening sheet. Schedule, fees and cohort size are confirmed before enrolment — this is a proposed learning path, not a guaranteed outcome.

What you will walk away with

The applied outcomes.

OUTCOME 01

Set up listening queries that matter

OUTCOME 02

Tag mentions by theme and sentiment

OUTCOME 03

Turn listening into content + product input

Who it is for

The right learner.

Brand + community teams

Continue in this level.

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Reputation Management

Run reputation as a system: what people say, where, how you respond and what you fix inside the business.

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Ask for real reviews, respond calmly to hard ones, and never fake or incentivise your way into trouble.

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Brand Monitoring

Track how the brand shows up across search, AI answers, review sites, socials and news — every week.

Microcourse · 4 lessons · Monitoring pack Open course

Your next chapter.
A clearer brand.

Start with a useful exercise. Get focused guidance when you need a second perspective.

Explore 1:1 sessions Get free resources

Social Listening

The applied outcomes.

Set up listening queries that matter

Tag mentions by theme and sentiment

Turn listening into content + product input

The right learner.

Continue in this level.

Reputation Management

Review & Rating Management

Brand Monitoring

Your next chapter.A clearer brand.

Your next chapter.
A clearer brand.